🧾 USLOVI KORIŠĆENJA I POSLOVANJA

(Terms & Conditions)

Datum poslednje izmene: [01.01.2022]

Dobrodošli na platformu Tedy App / Tedy Team DOO.
Korišćenjem našeg sajta, usluga i kupovinom digitalnih proizvoda, potvrđujete da ste pročitali, razumeli i prihvatili ove Uslove korišćenja.
Ukoliko se ne slažete sa bilo kojim delom ovih uslova, molimo vas da ne koristite naše proizvode i usluge.

1. Definicije

  • Tedy Team DOO – pravno lice, sa sedištem u Beogradu, koje putem sajta https://tedyapp.com i povezanih domena prodaje digitalne proizvode i softverske usluge.

  • Kupac / Korisnik – svako fizičko ili pravno lice koje koristi sajt i vrši kupovinu.

  • Digitalni proizvod – svaki elektronski sadržaj, softver, digitalna licenca, pristup aplikaciji, elektronski dokument ili online usluga koja se isporučuje u digitalnom obliku.

  • Transakcija – svaka kupovina ili uplata izvršena putem sajta, e-maila ili direktnim dogovorom sa Tedy Team DOO.

2. Prihvatanje uslova

Kupovinom, preuzimanjem ili korišćenjem naših digitalnih proizvoda, Kupac potvrđuje da je pročitao i prihvatio ove Uslove.
Ovi uslovi predstavljaju pravno obavezujući ugovor između Kupca i Tedy Team DOO.

3. Predmet ugovora

Tedy Team DOO omogućava prodaju digitalnih proizvoda, licenci, i online usluga.
Kupac stiče pravo korišćenja kupljenog digitalnog proizvoda u skladu sa opisom, namenom i ovim uslovima.

4. Cene i način plaćanja

  • Sve cene su iskazane u RSD i uključuju PDV, osim ako nije drugačije navedeno.

  • Plaćanje se može izvršiti putem:

    1. Banca Intesa – platnim karticama (Visa, MasterCard, Dina, Amex);

    2. PayPal – za međunarodne kupce;

    3. Direktne bankovne transakcije – po prethodnom dogovoru.

  • Transakcije se obavljaju putem bezbednih platnih sistema sa 3-D Secure zaštitom.

  • Prodavac ne čuva podatke o platnim karticama.

5. Isporuka digitalnih proizvoda

  • Isporuka se vrši elektronski, nakon potvrde uspešne uplate.

  • Rok isporuke zavisi od vrste kupljenog proizvoda i biće naveden u opisu svakog proizvoda.

  • Za buduće digitalne proizvode i servise, Tedy Team DOO zadržava pravo da definiše individualne uslove isporuke.

  • Kupac je odgovoran da navede tačne podatke prilikom porudžbine (ime, e-mail, kontakt).

6. Licence i ograničenja korišćenja

Kupovinom digitalnog proizvoda, Kupac dobija neekskluzivnu, neprenosivu licencu za korišćenje isključivo u skladu sa namenom proizvoda.
Zabranjeno je:

  • redistribuiranje, preprodaja, kopiranje ili deljenje proizvoda trećim licima;

  • menjanje, dekompajliranje, hakovanje ili neovlašćeno korišćenje;

  • korišćenje proizvoda u svrhe suprotne zakonu.

U slučaju kršenja ovih pravila, Tedy Team DOO ima pravo da ukine pristup proizvodu bez obaveze refundacije.

7. Povraćaj sredstava (Refundacija)

  • Povraćaj novca se odobrava u roku od 7 dana od datuma kupovine, isključivo u slučajevima:

    • tehničke greške u proizvodu,

    • neuspešne isporuke nakon uspešne uplate,

    • greške prilikom duple naplate.

  • Povraćaj se vrši na isti način plaćanja kojim je izvršena kupovina (PayPal, Banca Intesa, ili direktni račun).

  • Nakon isteka roka od 7 dana, refundacija se ne odobrava osim po odluci Tedy Team DOO.

  • Za digitalne proizvode koji su već korišćeni, delimično preuzeti ili aktivirani, refundacija nije moguća.

8. Ograničenje odgovornosti

  • Tedy Team DOO ne garantuje da će digitalni proizvodi uvek biti dostupni, kompatibilni sa svim uređajima ili bez tehničkih grešaka.

  • Ne snosimo odgovornost za indirektne gubitke, prekide poslovanja, gubitak podataka ili profita.

  • Maksimalna odgovornost firme po bilo kom osnovu ograničava se na iznos koji je Kupac platio za konkretan proizvod.

9. Intelektualna svojina

  • Svi sadržaji na sajtu, uključujući tekstove, kod, grafiku, video, logo i dizajn, vlasništvo su firme Tedy Team DOO.

  • Kupac ne stiče nikakva autorska prava na proizvod osim onih izričito navedenih u licenci.

  • Svaka zloupotreba ili kopiranje materijala bez dozvole biće sankcionisana u skladu sa Zakonom o autorskim pravima Republike Srbije.

10. Privatnost i zaštita podataka

  • Tedy Team DOO poštuje privatnost svojih korisnika i obrađuje podatke u skladu sa Politikom privatnosti i Zakonom o zaštiti podataka o ličnosti.

  • Lični podaci se koriste isključivo za obradu porudžbine i nisu dostupni trećim licima, osim partnerima koji učestvuju u procesiranju plaćanja.

  • Kupac ima pravo da zatraži uvid, ispravku ili brisanje svojih podataka putem e-maila prodaja.tedyapp@gmail.com.

11. Izmene uslova

Tedy Team DOO zadržava pravo da u bilo kom trenutku izmeni ove Uslove bez prethodne najave.
Nove verzije biće objavljene na ovoj stranici i stupaju na snagu danom objave.
Kupci su obavezni da povremeno provere aktuelnu verziju Uslova.

12. Raskid i prestanak korišćenja

  • Kupac može u svakom trenutku prestati sa korišćenjem proizvoda.

  • Tedy Team DOO može suspendovati ili ukinuti pristup ako korisnik prekrši Uslove.

  • Raskid ugovora ne oslobađa korisnika obaveze poštovanja prava intelektualne svojine i ograničenja korišćenja.

13. Primena zakona i rešavanje sporova

Ovi Uslovi tumače se u skladu sa zakonima Republike Srbije.
Za sve sporove nadležan je sud u Beogradu, osim ako nije drugačije definisano zakonom.

14. Kontakt informacije

Za prodaju i podršku:
📧 prodaja.tedyapp@gmail.com

Za opšte informacije i poslovne saradnje:
📧 office.tedyteam@gmail.com

📍 Tedy Team DOO
Njegoseva 3 , Srbija

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Terms & Conditions

Last updated: [01.01.2022]

Welcome to the Tedy App / Tedy Team DOO platform.
By using our website, services, and purchasing digital products, you acknowledge that you have read, understood, and accepted these Terms & Conditions.
If you do not agree with any part of these Terms, please do not use our products and services.

1. Definitions

Tedy Team DOO – a legal entity based in Belgrade that sells digital products and software services via the website https://tedyapp.com and related domains.

Customer / User – any natural or legal person who uses the website and makes a purchase.

Digital product – any electronic content, software, digital license, application access, electronic document, or online service delivered in digital form.

Transaction – any purchase or payment made via the website, e-mail, or a direct agreement with Tedy Team DOO.

2. Acceptance of the Terms

By purchasing, downloading, or using our digital products, the Customer confirms that they have read and accepted these Terms.
These Terms constitute a legally binding agreement between the Customer and Tedy Team DOO.

3. Subject of the Agreement

Tedy Team DOO enables the sale of digital products, licenses, and online services.
The Customer acquires the right to use the purchased digital product in accordance with its description, intended purpose, and these Terms.

4. Prices and Payment Methods

All prices are stated in RSD and include VAT unless otherwise specified.

Payments can be made via:

  • Banca Intesa – payment cards (Visa, MasterCard, Dina, Amex);

  • PayPal – for international customers;

  • Direct bank transfers – upon prior arrangement.

Transactions are processed through secure payment systems with 3-D Secure protection.
The Seller does not store payment card data.

5. Delivery of Digital Products

Delivery is performed electronically after successful payment confirmation.
The delivery time depends on the type of product purchased and will be specified in each product description.
For future digital products and services, Tedy Team DOO reserves the right to define individual delivery terms.
The Customer is responsible for providing accurate order information (name, e-mail, contact).

6. License and Usage Restrictions

By purchasing a digital product, the Customer receives a non-exclusive, non-transferable license to use it strictly in line with its intended purpose.
It is prohibited to:

  • redistribute, resell, copy, or share the product with third parties;

  • modify, decompile, hack, or use the product in an unauthorized manner;

  • use the product for any unlawful purpose.

In case of breach, Tedy Team DOO may revoke access to the product without any refund obligation.

7. Refunds

Refunds are granted within 7 days from the purchase date, only in the following cases:

  • technical defect in the product,

  • failed delivery after a successful payment,

  • duplicate/erroneous charge.

Refunds are processed using the same payment method used for the purchase (PayPal, Banca Intesa, or direct bank account).
After the 7-day period, refunds are not granted unless decided otherwise by Tedy Team DOO.
For digital products that have already been used, partially downloaded, or activated, refunds are not possible.

8. Limitation of Liability

Tedy Team DOO does not guarantee that digital products will always be available, compatible with all devices, or free from technical errors.
We are not liable for indirect losses, business interruptions, data loss, or lost profits.
The maximum liability of the company on any grounds is limited to the amount the Customer paid for the specific product.

9. Intellectual Property

All content on the website, including text, code, graphics, video, logos, and design, is the property of Tedy Team DOO.
The Customer does not acquire any intellectual property rights to the product other than those expressly stated in the license.
Any misuse or copying of materials without permission will be sanctioned in accordance with applicable copyright laws of the Republic of Serbia.

10. Privacy and Data Protection

Tedy Team DOO respects users’ privacy and processes personal data in accordance with the Privacy Policy and applicable data protection laws.
Personal data are used solely to process orders and are not shared with third parties, except with partners involved in payment processing.
The Customer may request access, correction, or deletion of their data via e-mail: prodaja.tedyapp@gmail.com.

11. Changes to the Terms

Tedy Team DOO reserves the right to amend these Terms at any time without prior notice.
New versions will be published on this page and take effect on the date of publication.
Customers are required to periodically review the current version of the Terms.

12. Termination

The Customer may stop using the products at any time.
Tedy Team DOO may suspend or terminate access if the user breaches the Terms.
Termination does not release the user from obligations regarding intellectual property and usage restrictions.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Serbia.
All disputes are subject to the jurisdiction of the courts in Belgrade, unless otherwise provided by law.

14. Contact Information

For sales and support:
📧 prodaja.tedyapp@gmail.com

For general information and business inquiries:
📧 office.tedyteam@gmail.com

📍 Tedy Team DOO
Njegoševa 3, Serbia