Obaveštenje o obradi podataka o ličnosti (Politika privatnosti)

Datum stupanja na snagu: [01.05.2025.]

1. Uvod i svrha obaveštenja

Ovim Obaveštenjem informacije o obradi podataka o ličnosti (u daljem tekstu: “Obaveštenje”) pružamo korisnicima sajta TedyApp (tedyapp.com) i povezanih servisa o tome koje podatke prikupljamo, na koji način, u koje svrhe, kako ih štitimo i koja prava imate u vezi sa tim podacima.
Cilj je da budete jasno i razumljivo informisani, a da istovremeno zaštitimo poverljive aspekte naše interne obrade.

2. Osnovni koncepti i definicije

  • Podaci o ličnosti: podaci koji mogu da identifikuju fizičko lice (npr. ime, e-mail, telefon, IP adresa).

  • Obrada podataka: svaka radnja nad podacima, poput prikupljanja, čuvanja, korišćenja, anonimizacije, brisanja itd.

  • Tedy Team DOO (u tekstu “mi”, “naš”, “kompanija”) – pravno lice koje rukuje ovim podacima.

  • Korisnik / Vi / Viši korisnik – lice čiji se podaci obrađuju.

3. Pravna osnova obrade

Podaci o ličnosti se obrađuju na sledećim osnovama:

  1. Vaš pristanak – gde je to zakonski neophodno (npr. marketing, newsletter, kolačići).

  2. Izvršenje ugovora / usluge koju ste zatražili – npr. obrada vaših narudžbina, pristup digitalnim proizvodima.

  3. Legitimni interes – u merama koje ne nadmašuju vaša prava i slobode (npr. zaštita od prevara, analiza upotrebe, optimizacija usluge).

  4. Zakonske obaveze – kada smo obavezni po zakonu (npr. poreske evidencije).

4. Podaci koje prikupljamo i izvori

4.1 Koji podaci

  • Ime i prezime

  • E-mail adresa

  • Broj telefona

  • IP adresa

  • Tehnički podaci (pregledač, uređaj, operativni sistem)

  • Podaci o plaćanju (osim kompletnog broja kartice)

  • Podaci uneseni prilikom kreiranja digitalnih proizvoda / licenci

  • Podaci prikupljeni putem kolačića / analytics alata

4.2 Način prikupljanja

  • Prilikom registracije, kupovine ili kreiranja usluga na sajtu

  • Putem kontakt formi i upita

  • Kroz korišćenje alata: Google Analytics, Meta Pixel, reCAPTCHA

  • Kolačići koje korisnik prihvati

5. Svrha obrade i osnovne funkcije

Svrha obrade Opis
Obrada kupovine Obrada narudžbina, uplata, isporuka digitalnih proizvoda
Komunikacija Slanje potvrda, obaveštenja, podrška korisnicima
Analitika i optimizacija Praćenje sajta, korisničkog ponašanja radi poboljšanja usluge
Sigurnost i prevencija Detekcija prevara, zaštita od zloupotreba, verifikacija korisnika
Marketing i retargeting Ukoliko date pristanak, slanje promotivnih materijala preko emaila ili oglasnih mreža

6. Pristup i deljenje podataka

  • Pristup vašim podacima imaju ovlašćeni zaposleni Tedy Team DOO koji su obavezni na čuvanje poverljivosti.

  • Ne delimo ni ne prodajemo vaše podatke trećim stranama u komercijalne svrhe.

  • Podaci mogu biti deljeni samo sa platnim procesorima, bankama ili servisima za marketing kad je to neophodno za izvršenje usluge, i to uz stroge ugovorne obaveze.

  • U slučaju zakonske obaveze (npr. sudski zahtev), možemo biti primorani da otkrijemo određene podatke, ali samo u meri neophodnoj.

7. Međunarodni prenos podataka

U slučaju da koristimo servis koji ima sedište van Srbije/EU (npr. PayPal, cloud servisi, analitički serveri), prenos ličnih podataka biće izvršen u skladu sa važećim zakonima, uz primenu odgovarajućih zaštitnih mera (npr. standardne ugovorne klauzule, aproksimacija nivoa zaštite).

8. Čuvanje i period zadržavanja

  • Vaši podaci se čuvaju najduže 12 meseci, ukoliko nisu predmet zakonskih obaveza dužeg čuvanja.

  • Nakon isteka perioda, podaci se brišu ili anonimizuju, osim onih koje moramo sačuvati radi zakonskih ili računovodstvenih obaveza.

  • Korisnik može u svakom trenutku podneti zahtev za brisanje podataka.

9. Vaša prava

Kao korisnik, imate pravo da:

  • tražite potvrdu da se vaši podaci obrađuju,

  • zatražite pristup, ispravku, dopunu ili brisanje podataka,

  • podnesete prigovor na obradu podataka (ukoliko se obrada vrši na osnovu legitimnog interesa),

  • povučete pristanak u bilo kom trenutku (bez retroaktivne štete),

  • zatražite prenosivost podataka (data portability),

  • ograničite obradu u pojedinim slučajevima.

Za ostvarivanje vaših prava, pošaljite zahtev na:
📧 office.tedyteam@gmail.com

Odgovorićemo najkasnije u roku od 30 dana od prijema zahteva, a u izuzetnim slučajevima (kompleksni zahtevi) možemo produžiti rok do 90 dana.

10. Kolačići i slične tehnologije

Koristimo kolačiće radi:

  • funkcionisanja sajta

  • poboljšanja korisničkog iskustva

  • analitike (Google Analytics)

  • reklamnih aktivnosti (Meta Pixel / Facebook oglašavanje)

  • zaštite (reCAPTCHA)

Korisnici mogu kontrolisati kolačiće kroz podešavanja pretraživača i prihvatiti ili odbiti kolačiće prilikom prve posete sajtu.

11. Bezbednost i zaštitne mere

Primenićemo razumne tehničke i organizacione mere da zaštitimo vaše podatke od neovlašćenog pristupa, curenja, izmene ili uništenja.
Međutim, nijedan sistem prenosa podataka putem interneta nije apsolutno siguran, te ne možemo garantovati potpuno odsustvo rizika.

12. Izmene Obaveštenja

Zadržavamo pravo da menjamo ovo Obaveštenje u skladu sa razvojem poslovanja, uslovima ili zakonskim propisima.
Sve promene biće objavljene ovde sa ažuriranim datumom stupanja na snagu.

13. Kontakt informacija

Za sva pitanja u vezi sa privatnošću, obradom podataka, ili ostvarivanje vaših prava, kontaktirajte nas putem:
📧 office.tedyteam@gmail.com
📍 Tedy Team DOO
Njegoseva 3, Srbija

———————————————————————————————————

 

Privacy Policy

Effective Date: [01.05.2025]

1. Introduction and Purpose

This Privacy Policy (hereinafter: “Policy”) provides users of the TedyApp (tedyapp.com) website and related services with clear information on what personal data we collect, how we process it, for what purposes, how we protect it, and what rights you have in relation to your data.

Our goal is to keep you fully informed while maintaining the confidentiality of our internal processes.

2. Key Concepts and Definitions

  • Personal Data: any information that can identify an individual (e.g., name, e-mail, phone number, IP address).

  • Data Processing: any operation performed on data, such as collection, storage, use, anonymization, or deletion.

  • Tedy Team DOO (“we”, “our”, “company”) – a legal entity responsible for handling this data.

  • User / You – the person whose personal data is being processed.

3. Legal Basis for Processing

Personal data is processed on the following legal grounds:

  • Your consent – where legally required (e.g., marketing, newsletters, cookies).

  • Contract performance / service delivery – for example, processing orders or providing access to digital products.

  • Legitimate interest – to the extent that it does not override your fundamental rights (e.g., fraud prevention, analytics, service improvement).

  • Legal obligation – when we are required by law to retain or disclose data (e.g., accounting, taxation).

4. Data We Collect and Sources

4.1 Types of Data

  • Full name

  • E-mail address

  • Phone number

  • IP address

  • Technical data (browser, device, operating system)

  • Payment information (excluding full card numbers)

  • Data entered when creating digital products or licenses

  • Data collected through cookies and analytics tools

4.2 How We Collect Data

  • During registration, purchase, or service creation on the website

  • Via contact forms and inquiries

  • Through tools such as Google Analytics, Meta Pixel, and reCAPTCHA

  • From cookies accepted by the user

5. Purpose of Processing and Main Functions

Purpose Description
Order Processing Processing orders, payments, and delivery of digital products
Communication Sending confirmations, notifications, and providing customer support
Analytics & Optimization Tracking website performance and user behavior to improve services
Security & Fraud Prevention Detecting abuse, verifying user identity, and preventing unauthorized activities
Marketing & Retargeting Sending promotional messages or ads via e-mail or advertising platforms, only with your consent

6. Access and Data Sharing

Access to your data is granted only to authorized employees of Tedy Team DOO who are bound by confidentiality agreements.

We do not sell or share your data with third parties for commercial purposes.

Data may be shared solely with payment processors, banks, or marketing service providers when necessary to fulfill a service, and always under strict contractual safeguards.

If required by law (e.g., court order), we may disclose certain information, but only to the extent necessary.

7. International Data Transfers

If we use third-party services located outside Serbia or the EU (e.g., PayPal, cloud providers, analytics servers), the transfer of personal data will be carried out in accordance with applicable law and under appropriate safeguards (such as Standard Contractual Clauses or equivalent protection measures).

8. Data Retention

Your personal data will be stored for a maximum of 12 months, unless a longer retention period is required by law.

After this period, the data will be deleted or anonymized, except for information that must be retained for legal or accounting purposes.

Users may request deletion of their data at any time.

9. Your Rights

As a user, you have the right to:

  • Request confirmation whether your data is being processed

  • Access, correct, update, or delete your data

  • Object to data processing (if based on legitimate interest)

  • Withdraw consent at any time (without affecting previous lawful processing)

  • Request data portability (transfer of data)

  • Restrict processing in specific circumstances

To exercise your rights, contact us at:
📧 office.tedyteam@gmail.com

We will respond within 30 days of receiving your request. In complex cases, this period may be extended to 90 days, and you will be informed accordingly.

10. Cookies and Similar Technologies

We use cookies for:

  • Website functionality

  • Improving user experience

  • Analytics (Google Analytics)

  • Marketing (Meta Pixel / Facebook advertising)

  • Security (Google reCAPTCHA)

Users can manage cookie preferences through their browser settings and choose to accept or reject cookies upon first visit.

11. Security Measures

We implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
However, no method of data transmission over the Internet is completely secure, and we cannot guarantee absolute protection.

12. Changes to This Policy

We reserve the right to update this Policy to reflect changes in our business, operational needs, or legal requirements.
Any modifications will be published on this page with an updated effective date.

13. Contact Information

For any questions regarding privacy, data processing, or exercising your rights, please contact:
📧 office.tedyteam@gmail.com
📍 Tedy Team DOO
Njegoševa 3, Serbia